Terms and Conditions

Cancellations
The customer may cancel up to 48 hours* prior to the agreed schedule of works. The customer agrees to pay a £50 cancellation fee if cancellations or changes are made less than 48 hours* prior to the scheduled works.

*48 working/business hours are Monday to Friday 8am till 6pm only. Please note voice messages will not be accepted out of these hours.

Payment
The customer agrees to pay in full on completion of the scheduled works. Payment is accepted via Cash, Bank Transfer or Cheque. Cheques made payable to The Professional Cleaning Company. If paying by cheque the customer will be responsible for all bank and legal charges resulting from a dishonoured payment.

The customer agrees if payment is not made on the day of the completed works then a late payment charge may be added to the final bill; this charge is £75, plus an additional fee of £10 daily there after.

If as a result we have to use a debt collection agency or take legal action to secure payment the customer agrees to pay all legal costs in full.

Claims
The Professional Cleaning Company is insured against accidental damage or loss to your property caused by our cleaning technicians.

The customer understands and accepts that breakages/damage caused by The Professional Cleaning Company must be reported within 24 hours* of the works being completed. Failure to do so results to NO CLAIM.

In the case of loss or damage to your property, The Professional Cleaning Company will first rectify the problem by offering to re-clean or repair the item. If the item is irreparable we may offer a discount to replace the item at its value prior to damage.

The works
All fragile items must be secured or removed prior to any cleaning works.

The Professional Cleaning Company has the right to refuse any works they find not suitable or too dangerous to work in.

The Professional Cleaning Company advises that the customer must be present at the time of completion of the cleaning works so an inspection can be carried out and any corrections remedied if needed.

If the customer is not entirely satisfied, a complaint must be logged within 24 hours* from the works being completed.

Liability
The Professional Cleaning Company are not liable for third parties entering the customers premises during the cleaning process.

The Professional Cleaning Company reserves the right to make any changes to any part of these Terms and Conditions without prior notice.