Customer may cancel at least 48 hours* prior the agreed scheduled works. Customer agrees to pay £50 cancellation fee. If the customer changes the time/date less than 48 hours* prior to the scheduled works Customer agrees to pay £50 fee.
*48 hours is working business days/hours Monday to Friday 8am till 6pm. Note voice messages will not be accepted out of these hours.
Customer must pay in full on completion of the works, Payment is accepted via cash, bank transfer or cheque. If paying by cheque the customer will be responsible for all bank and legal charges resulting from a dishonoured cheque. Customer agrees that if payment is not made on the day of the clean then late payment charges may be added to the final bill this charge is £75,00 plus £10,00 daily there after. If as a result we have to use a debt collection agency or take legal action to secure payment customer agrees to pay all legal cost.
The professional cleaning company has a public and employer’s liability insurance, the insurance policy will cover accidental damage caused by The professional cleaning company. The customer accepts and understands that breakages/damage must be reported within 24 hours* of the service
date, Failure to do so entitle customer to a no claim. In the case of damage The professional cleaning company will rectify the problem by repairing or crediting the customer with the items present actual value.